Terms and Conditions

Terms and Conditions

Tickets are only available for day-of sale and are exclusively sold online. Please note you cannot pre-purchase a ticket or purchase tickets on-site. At this time, masks are optional.

By checking the box below, you are agreeing to abide by the following terms.

  1. We cannot change or switch the ticket time you have selected. Tickets are non-refundable. Choose your time wisely!

  2. You understand your party must check in on time for your reservation, as we offer limited tickets and will not be able to refund you if you are late.

  3. You will check your spam or junk folder if you do not see your ticket confirmation email.

Additional Important Information:

  • Do Not Refresh Page!  This may lead to multiple ticket purchases. The ticketing system my lag due to high demand. Please allow a few minutes for processing.

  • Do you see a countdown at the bottom of the page? This means there is high web traffic and you have been placed in a virtual waiting room. When the timer is up, you will be able to proceed to the next page.

  • When you arrive, check in with a staff member at the front of the museum, at your allotted time. Please have your cellphone and confirmation email ready. We will scan your QR code, present you with your timed museum admission stickers, and direct you to the appropriate entry point into the museum.

  • PLEASE NOTE – The museum presentation depicts dark and tragic history. Some of the visuals may not be suitable for younger audiences.