Terms and Conditions

PLEASE READ CAREFULLY – Terms and Conditions

Tickets are only available to purchase online on the day of your visit. Click the “Purchase Same Day Ticket” box on the upper right hand corner of the website, anytime after Midnight.  Purchase is ONLINE ONLY at this time of the year.    

By checking the box below, you are agreeing to abide by the following terms.

  1. We cannot change or switch the ticket time you have selected. Tickets are non-refundable. Choose your time wisely!

  2. You understand your party must check in on time for your reservation.  The arrival time is listed on your ticket. Make everyone in your party aware of this information, as we offer limited tickets, and We DO NOT REFUND you if you are late and can not see the presentations.

  3. You will check your spam or junk folder if you do not see your ticket confirmation email.

Additional Important Information:

  • Do Not Refresh Page!  This may lead to multiple ticket purchases. The ticketing system my lag due to high demand. Please allow a few minutes for processing.

  • Do you see a countdown at the bottom of the page? This means there is high web traffic and you have been placed in a virtual waiting room. When the timer is up, you will be able to proceed to the next page.

  • When you arrive, check in with a staff member at the front of the museum, at your allotted time. Please have your cellphone and confirmation email ready. We will scan your QR code, present you with your timed museum admission stickers, and direct you to the appropriate entry point into the museum.

  • PLEASE NOTE – The museum presentation depicts dark and tragic history. Some of the visuals may not be suitable for younger audiences.

  • Multilingual options (French, German, Japanese, Italian, Russian, Spanish, Mandarin and Cantonese) are available for the main presentation. Headsets are available for an additional price. The second exhibit is conducted in English.

  • Pet are not allowed. Service animals as defined by the ADA are welcomed.