Terms and Conditions

Terms and Conditions

Tickets are only available for day-of sale and are exclusively sold online. Please note you cannot pre-purchase a ticket or purchase tickets on-site. All visitors must comply with the Salem Board of Health vaccine and mask mandates.

By checking the box below, you are agreeing to abide by the following terms.

  1. Every member of your party will wear an appropriate face covering (over your mouth and nose) at all times while in the museum. You recognize we will be enforcing this requirement and may ask you to leave, and will not refund you, if you do not comply.

  2. You recognize that our staff, by city mandate, MUST check the vaccine cards for every person in your party 12 and up. There are no exceptions.

  3. We cannot change or switch the ticket time you have selected. Tickets are non-refundable. Choose your time wisely!

  4. You understand your party must check in on time for your reservation, as we offer limited tickets and will not be able to refund you if you are late.

Additional Important Information:

  • At peak season, our ticketing system may lag because of high ticket demand. Please have patience when purchasing your ticket and do not do not refresh the page or press the submit button multiple times, as this can result in multiple charges. You may need to clear your cellphone or computer cache if the system doesn’t allow you to purchase tickets.

  • You may notice a countdown at the bottom of the page. This means there is high web traffic and you have been placed in a virtual waiting room. When the timer is up, you will be able to proceed to the next page.

  • When you arrive, check in with a staff member at the front of the museum, at your allotted time. Please have your cellphone, confirmation email, and vaccine cards (for everyone in your party age 12 and above) ready. We will scan your QR code, present you with your timed museum admission stickers, and direct you to the appropriate entry point into the museum.

  • PLEASE NOTE – The museum presentation depicts dark and tragic history. Some of the visuals may not be suitable for younger audiences.

******IMPORTANT INFORMATION REGARDING THE CITY OF SALEM AND SALEM BOARD OF HEALTH MASK AND VACCINATION POLICY******

The City of Salem and Salem Board of Health have issued a mask and vaccine mandate. Starting on January 15, 2022, our staff will be checking vaccine cards for all who are over 12 years of age. You MUST properly wear a mask inside the Museum and there are NO EXCEPTIONS. Mesh masks are not acceptable. Please come prepared as we cannot allow you into the building without a mask or vaccine card, and will not refund tickets for those who fail to comply with this policy.